For Students in All Programs
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EMU at Lancaster office hours:
Monday - Thursday, 8:00 a.m. to 5:00 p.m.
Friday 8:00 – 4:00 p.m.
For evening classes, the building is locked at 6:30 p.m.
Academic
Advising and Advocacy
Non-traditional students have specialized needs. Program Directors are the primary advocate for the students in their program. EMU at Lancaster has a student services team comprised of Coordinator of Registration & UG Student Advising, Coordinator of Business Services, Coordinator of IS User Services and Graduate and Undergraduate Program Assistants.
Faculty Office Hours
Faculty maintain irregular office hours but are available for conferences with students. Please call ahead to schedule an appointment with your instructor or advisor.
Academic Support
EMU at Lancaster students who have disabilities are served through the Office of Academic Access. Lancaster students are encouraged to contact their Program Director or the Lancaster Coordinator of Student Advising, Lisa Sauder, if they have concerns related to academic success at 717-397-5190.
Office of Academic Access
Phone: 540-432-4233 or 540-432-4254
EMU promotes equal educational opportunities and full participation for persons with learning, emotional, physical, and other disabilities. Students are provided access through reasonable accommodations in the academic program. According to Section 504 of the Rehabilitation Act of 1973, “students with documented disabilities may request modifications, accommodations or auxiliary aids which will enable them to participate in and benefit from all post-secondary educational programs and activities.” This was confirmed and strengthened by the Americans with Disabilities Act of 1990 and the ADA Amendment Act of 2008. Faculty and staff support individual students needing reasonable accommodations in the classroom due to documented needs. The faculty and staff also foster the development and use of strategies which promote independence and personal success.
Students with disabilities should initiate contact with Office of Academic Access upon acceptance to EMU. Disclosure of a disability is voluntary. However, students need to identify their disabilities and provide appropriate documentation prior to receiving accommodations. All documentation is confidential and is kept in the Office of Academic Access. Students who wish to appeal a decision on their accommodations may use the University grievance procedures located in the President’s Office or the Student Life Office.
Students without documentation of a disability who exhibit indicators of learning or attention disorders may contact the Office of Academic Access. Referrals for professional evaluations can be made to community assessment resources, if needed.
Library Resources
Reference Desk: 540-432-4185
Circulation Desk: 540-432-4175
Toll Free number: 800-205-9996
Regular hours during the school year are posted on the Library Website. Library Hours
EMU at Lancaster maintains a limited library of resources but facilitates access to all main campus resources. For assistance with library holdings in Lancaster, contact Tandi Book at 717-397-5190.
Your EMU ID is required when checking out materials. EMU faculty, staff and students also have access to materials not owned by EMU through interlibrary loan. For more information about library holdings and policies, see the library web site.
EMS at Lancaster has signed Memos of Understanding with a number of local theological schools providing library access for our Seminary and Pastoral Studies students. Links to these local resources are provided for current students in the EMS-PA Commons Moodle course.
Evangelical Seminary – Rostad Library, Myerstown, Pa.
Biblical Theological Seminary, Hatfield, Pa.
Lancaster Mennonite Historical Society, Lancaster, Pa.
Lancaster Theological Seminary -Schaff Library, Lancaster, Pa.
Lutheran Theological Seminary - Krauth Memorial Library, Philadelphia, Pa.
Hartzler Library supports the academic mission of EMU by providing access to a wide variety of books, journals, videos, DVDs and electronic resources.
The library website (http://www.emu.edu/library) is your gateway to the resources available at the Hartzler Library and through the Research Databases.
Sadie, the online catalog, gives information about the Hartzler Library holdings. You may request items EMU owns through Sadie. The Research Databases link on the library website provides access to a wide variety of databases, many of which provide access to full-text journal articles. You will need to log into the EMU proxy server in order to use most of these databases off-campus. Your EMU Royals username and password will get you into the proxy server.
See APPENDIX A- Check In – Check Out Instructions
See APPENDIX B - Library Resources -Lancaster
Lisa Sauder serves as the Lancaster Registration Coordinator and is available to assist Lancaster students with their registration needs at 717-397-5190, or registration.lancaster@emu.edu
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Grades
For Graduate students and Undergraduate Gen Ed courses
Grades are available to students through my.emu.edu.
For Undergraduate RN-BS in Nursing students
Grade Sheet invoices will be distributed at the end of each course through EMU email
Registration
Course registration materials will be provided through the respective programs and/or website. Due to the non-traditional nature of EMU at Lancaster classes, see your program specific handbook for withdrawal policies and procedures.
Transcripts
To assure confidentiality of academic records, all requests for official transcripts must be submitted by the student in writing. Requests should be made to the university registrar’s office, allowing one week for processing. There is a $5 charge for each transcript. An unofficial transcript is available through myEMU portal, student tools on the Academic tab.
For options and instructions to request an official transcript, go to: Ordering Your Transcript
Financial
Student Accounts
EMU at Lancaster administers program specific tuition, fees and payment policies. The Coordinator of Business Services, Troy Sellers, is welcomes the opportunity to help you navigate your personal student account. Contact Troy at 717-397-5190 or, email studentaccounts.lancaster@emu.edu Please have your program name and student ID number available.
Coordinator Business Services office hours:
Monday, Wednesday- 9:00 a.m. to 5:00 p.m.
Tuesday- 10:00 a.m. to 6:30 p.m.
Friday- 8:30 a.m. to 4:00 p.m.
Main Campus Business Office hours:
Monday – Friday: 9:00 a.m. to 4:00 p.m.
Toll Free Number: 888-368-2327
Credit Card Payments & Payment Options
EMU accepts eChecks, major credit and debit cards via our partner, CASHNet. (Please note a fee will be assessed for credit or debit card services.)
Students can access their statement and the CASHNet portal through myEMU. Due to the non-traditional nature of most of the EMU at Lancaster programs, payment plans are managed by Lancaster Coordinator of Business Services, Troy Swinehart.
Payment Policy
Tuition and fee charges less processed financial aid are due on or before the first class session or the beginning of each semester. Please refer to your program specific handbook for specific details.
Unpaid accounts may be subject to the following:
- Registration for the next term will be denied.
- Release of Grades, transcripts, and diplomas will be denied
- Monthly finance charge of 1.5% (18% annually) will be assessed
- Delinquent accounts will be reported to the Credit Bureau
- Collection and/or attorney fees necessary for collection of unpaid accounts will be paid for by the debtor (student).
For information regarding refunds of credit balances, please contact the Coordinator of Business Services.
Refund and Withdrawal Policy
When a student withdraws from a program, or changes enrollment to fewer credit hours, certain procedures must be followed and the student may be eligible for a partial refund of tuition payments.
Aid recipients who change their course registration or withdraw after the beginning of each semester must notify the financial assistance office. Enrollment status is very important to aid eligibility. Financial aid refunds due to withdrawal are calculated using percentage of the term not completed as dictated by federal aid regulations. More information about aid adjustments and refunds due to change in enrollment status, may be obtained from the Financial Assistance Office and the Coordinator of Business Services.
Office hours:
Monday – Friday: 9:00 a.m. to 4:00 p.m.
Toll Free Number: 800-330-9683
The Financial Assistance Office coordinates student financial aid programs, which include scholarships, grants, employment and loans. The staff is available to assist students in the application process and welcomes questions and concerns about their financial planning.
Technology
Technology Fee
$50 per enrolled student per traditional term (Fall, Spring and Summer). Programs with non-traditional terms have program specific technology fees. Refunds will be assessed at same rate as the corresponding tuition refunds.
Identification Cards
An ID card is issued to each undergraduate and graduate student upon completion of the Lancaster Online Orientation. Replacement cards are made at the helpdesk for $15. Your EMU ID photo will be used for your EMU ID card, Moodle LMS photo and may also be used in the EMU web directory accessible only by current authenticated students and employees. You may request that it not be used for the EMU web directory by completing the Personal Information Update Form on myEMU (my.emu.edu).
Printing Services
A copier is available for student use, in the student resource area. The copier is also a network printer LANC_05.
The fees are as follows:
- Scanning: Free
- Color printing: 10 cents per page
- Printing or Copying: 5 cents per page
Telephone & Fax Service
The public use telephone located in the Café area gives access to local service – Dial 9 for outgoing line.
A plain-paper fax machine is available during regular hours. The main EMU at Lancaster fax number is 717-397-5281.
A cover sheet is recommended.
Prices are:
- No charge for local or 800 # faxes
- Long distance call faxes: $ 1.00 per page
- International faxes: $1.50 per page
- Prices are subject to change
Help Desk hours:
Monday – Friday: 8:00 a.m. to 7:00 p.m.
Phone: 540-432-HELP (4357)
Email: helpdesk@emu.edu
The Director of Operations is the on-site liaison for technology needs and provides limited helpdesk assistance. The Coordinator of IS User Services, Kyle Sellers, works Monday through Friday and is available afternoons and evenings when classes are in session.
Students expect a high level of access to computers, networks, and digital information as part of their university experience. EMU encourages that expectation and aspires that its graduates display a level of computer proficiency that will prepare them for graduate school or professional life. Students are encouraged to bring their own computer to ensure adequate access to computing services.
All Eastern Mennonite University students who are granted accounts to any EMU technology system(s) must read and periodically agree to the Technology Code of Responsibility for Students.
See Information Systems Policies
EMU at Lancaster provides a number of computers for student access. These are located in student library area, which is open to all students. These computers default printer is the copier [Lanc_05].
Wireless Access is available for all our students. You will need your Royals username and password to initiation and configure your access. Detailed instructions are available under the Network Services heading on helpZONE.
Direct Links to wireless instructions:
Personal
Health Services
EMU at Lancaster does not provide formal health services. A stocked first aid kit is provided in the office workroom.
Disability Services
Students with disabilities should register their necessary documentation with Office of Academic Access.
See Office of Academic Access, Section Three, Academic, pg. 25
Dining Services
EMU at Lancaster has a small equipped kitchen including refrigerator, microwave and vending machines. Please label any items in the refrigerator with your name or they are considered available for anyone to consume or discard. Each classroom is equipped with coffee, tea, drinking water and a microwave for your use. Information regarding local restaurants and eateries are available on the student information bulletin board.
Safety and Security Guidelines
The Greenfield Corporate Center enjoys a relatively low crime rate. However, it is the responsibility of every member of the EMU community to take reasonable precautions for maintaining personal safety as well as the safety of others.
Security Emergencies: notify the police, call 911
Security Concerns may be addressed to:
Director of Operations (or Staff / Faculty on duty)
The following information is designed to give you “how to” information on staying safe and responding to emergencies should they occur.
Protect Your Car
Lock your car and take the keys. Many car burglaries and car thefts occur because the owner did not take time to secure the car. Don’t make your car a target of opportunity by leaving it open to all who care to enter.
Do not park in isolated, dark places if these areas can be avoided. Park where there are people about and where the car will be lighted.
Do not leave items of value unattended in your car. Expensive cameras, stereo equipment, and even textbooks and clothing left on the seat of an unattended car are invitations to theft. If you must leave items in your car, store them in a locked trunk.
Protect Yourself in Public Areas
Do not leave your belongings unattended in public areas such as hallways and classrooms in academic buildings; and public restrooms. If you want to keep it —keep it with you!
Fireworks
The use or possession of fireworks is prohibited on the university property. Because of safety concerns, violators may be fined and/or assigned other disciplinary outcomes
Weapons
The use or possession of firearms, explosives, knives, bows, flammable material or weapons of any kind (including BB, pellet, or paintball guns) is prohibited on the university property or at any university-related function. Should any of these items be needed on campus for educational purposes requests and permission must be arranged and authorized in writing by the directors.
Emergency Guidelines
The following guidelines apply to emergency conditions on site. It is not possible to establish procedures for every conceivable type of emergency, but these guidelines can be used for any similar emergency or hazardous situation. Please review them frequently so you will be prepared in an emergency.
Fire
If you hear a fire alarm, leave the building immediately. Cooperate with all staff members and other authorities. Do not reenter the building until you are given permission to do so. If you discover a fire, sound an alarm and call 911 for the fire department immediately. Emergency numbers and evacuation instructions are posted in each classroom and public areas of the Lancaster facility.
See APPENDIX E ~ EMU at Lancaster Emergency Procedures and Evacuation Plan
Bomb Threats
Notify the police and staff immediately if you receive a bomb threat. You will be notified as to whether or not the building will be evacuated.
Medical Emergencies
For any situation requiring emergency medical assistance on campus, call the Rescue Squad at 911. Notify the office manager, faculty or staff on duty immediately.
Facilities
If you observe what you consider to be a hazardous condition in or around the facility, notify the office manager, faculty or designated staff on duty.
Crime Report Statistics
Detailed statistics are available on the Pennsylvania State Police web site, searchable by:
County (Lancaster)
Municipality (East Lampeter Twp.)
East Lampeter Township Crime Alerts are posted and available on the East Lampeter Township web pages.
EMUCampus Safety & Security Report
Crime Prevention
Crime prevention is essentially being aware of your environment and being alert to and avoiding those situations that could make you vulnerable to crime.
Sexual Assault Support Services
In the event of sexual assault and/or acquaintance rape contact:
Medical Assistance
Visit or call the emergency rooms at
- Lancaster General Hospital: 717-290-5511
- Lancaster Regional Med. Ctr: 717-291-8211
File a Report with the University
- Mary Krahn Jensen, Associate Provost: 717-397-5190
- Irene Kniss, Title IX Coordinator: 540-432-4302
- ONLINE - Campus Safety Incident Report
NOTE: Reports are private and will remain as confidential as possible.
File a Report with the Police
Emergency Number: 911
Non-Emergency Number: 717-661-1180, 800-957-2677
Counseling Services
Lancaster Helpline: 717-299-4855
Samaritan Counseling Ctr.: 717-560-9969
YWCA Sexual Assault Prevention & Counseling Center: 717-392-7273
Liability
Students are expected to respect the rights and property of others and to use campus facilities in a responsible manner. Costs of damage to university property are charged to the account of the student responsible for the damage. Students assume responsibility for damaged property and should report it promptly to the Office Manager.
EMU is not liable for the loss of money or valuables or the loss of or damage to any person’s private property on the campus due to fire, water, or theft. Students should insure their personal property through their own policy.
University Chapel
The chapel experience at EMU reflects God among us in the context of a Christian (Mennonite) liberal arts university. University chapel nurtures members of the campus community in faith, hope and love as disciples of Jesus Christ. A community gathering place for worship and forum, university chapel reflects an Anabaptist/Mennonite perspective along- side the diverse gifts, traditions and cultures of the broader Christian faith.
Schedule and Podcasts of Chapel
The schedule for university chapel is posted in the events box of the MyEMU. Input from university chapel services can be listened to remotely via podcast found on the EMU blog site.
Main Campus Resources
Campus pastors welcome e-mail, phone and website interaction with any EMU student. Feel free to check out the campus ministries program and pastoral services at or contact one of the pastors directly. Campus Ministries Staff
Office hours:
Monday – Friday: 8:30 a.m. to 3:30 p.m.
Phone: 540-431-4131
Off campus students are invited to check the Career Services home page at the above listed address. Individual assistance includes job search tips, preparation of a resume, writing a cover letter, coaching through the job search process, information about job listings and graduate schools.
Students who desire access to counseling services in Lancaster should contact Lisa Sauder, Coordinator of Student Advising for information regarding options and referrals.
In case of a mental health crisis, Lancaster students are advised to contact one of the following:
Lancaster Helpline: 717-299-4855
Samaritan Counseling Ctr.: 717-560-9969
YWCA Sexual Assault Prevention & Counseling Center: 717-392-7273
EMU VA Phone: 540-432-4317
The EMU Counseling Center is only staffed to provide clinical services to undergraduate and graduate students enrolled in and attending classes on EMU’s Virginia campus. Services for Lancaster-enrolled students are for consultation, not primary clinical care.
Requests for information on counseling assessment, treatment, and support for mental health needs from Lancaster enrolled students will be processed by the counseling center director. Every effort will be made to advise the student or front line personnel on how to access services in their area. Guideline regarding risk assessment will be provided if needed.
Requests in situations of high risk and emergency will be handled by any counselor on duty. Advice will be given on assessing risk and determining emergency services to contact. Faculty, staff, and students will be advised to make safety the primary goal.
Miscellaneous
EMU at Lancaster Facility Access
During business hours, the site will be open to students, employees, contractors, guests, and invitees. During non-business hours, access to the facility is by key only, or by admittance via the appropriate departmental contact.
Reserving and Using Lancaster site Facilities
Permission to use a specific classroom can be arranged through the Receptionist and by completing an “Application for use of Facilities and Services.”
EMU Lancaster Conference & Training Center Information.
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