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Phone Model Identification
| VVX Series | SoundPoint IP Series |
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Web Interface
You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into emu.edu/voicemail to obtain credentials OR contact the helpdesk.
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While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Transfer a Call
For VVX Phones
While on a call press the Transfer soft button
- Dial the target extension
- Press Send soft button
- For SoundPoint IP Phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
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Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone
Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to set your PIN
Connect to Voicemail From Another Phone
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Definitions
Transfer - Blind: A blind transfer is when you transfer the caller to another agent without speaking to the new agent first
Transfer - Attended: An attended transfer is when you speak with the new agent before the call is transferred (without the caller hearing)
Phone Keys and Hardware
VVX Series
SoundPount IP Series
