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Calling 101
Place a call:
Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button
When dialing external numbers you do not need to use 9 (though it will still work if you do)
- To dial an On Campus extension enter the 4 digit extension
- To dial Local numbers enter the 7 or 10 digit number
- To dial Long Distance enter the 10 digit number
- To dial International numbers enter 011 + <destination country code> + phone number
- Receive a call
- When the phone rings, lift the handset
- To answer in speakerphone mode press the Speaker button OR Answer soft button.
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Forward Phone
You can forward your phone to voicemail so that incoming calls go directly to voicemail
To enable/disable DND see Do Not Disturb section above.
You can forward your phone to any number by using the Web Interface
Log into the phone.emu.edu
Click on the three bars in the upper left corner
Click on settings
Click on Call Forwarding
- Configure forwarding as desired
- Click the + sign to add a new forwarding rule
- Check the Active checkbox to enable the forwarding rule
- Set condition At the same time so that your desk phone will ring in addition to the forwarding number
- Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
- In Forward to enter the destination number
- Timeout is the number of seconds the destination phone will ring
- If you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
- Set condition If no response
- In Forward to enter the destination voicemail box. 5 + four digit extension
Message Waiting Indicator (MWI)
The MWI lamp will illuminate when you have an unheard voicemail
- If you do not wish to use WMI you can disable it and only receive voicemail notifications. This setting can be configured in the web interface.
- Log into the phone.emu.edu
- Click on the three bars in the upper left corner
- Click on Settings
- Click on Personal Attendant
- Check the box for "Forward and Delete voicemail"
- Click Save
- Log into the phone.emu.edu
Missed Calls
You may see text at the top of your phone screen "1 missed call"
- To view and clear your missed calls simply press the down navigation key
- Upon viewing the list of missed calls the message at the top of your screen will go away.
- You can also clear the call list:
- Press the More soft key
- Press the Clear soft key
- Select from the list of All, Missed, Received, Placed Calls
- Press the Select soft key
Put a Call on Hold
While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Speed Dial Keys
To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password
Click on the three bars in the upper left corner
Click on Settings
Click on Speed Dials
Uncheck "Only use Group Speed Dials"
Click the plus sign and add a phone number or extension and add a name
Change the order of Speed dials by clicking the up and down arrows to the right of column
When changes have been made, click "Save and update phone(s)"
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Phone Keys and Hardware
VVX Series
SoundPount IP Series
