Quality Helpdesk Service
Students, faculty and staff will receive prompt competent and courteous service from Information Systems
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GOAL 95% of work order satisfaction scores will be 4.75 or higher RESULTS 4.85 |
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GOAL The first response to a work order will be 4 hours or less 93% of the time RESULTS 72% |
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GOAL The resolution to a work order will be 40 business hours or less 95% of the time. RESULTS 91% |
System Reliability
Information systems will be architected and administered to ensure a high level of reliability. Resulting in fewer unscheduled outages.
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GOAL 95% of unscheduled outages will last less than 60 minutes RESULTS 100% |
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GOAL Responses to the annual IS survey will show that no more than 5% of students report that non-scheduled outages caused "significant interruptions for me". RESULTS No Results |
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GOAL Responses to the annual IS survey will show that no more than 5% of employees report that non-scheduled outages caused "significant interruptions for me". RESULTS No Results |
Network systems maintenance will be performed on widely publicized, regularly scheduled dates.
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GOAL 95% Scheduled maintenance is announced to campus at least a week before it will occur with reminders sent the day before RESULTS 85% |
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GOAL Responses to the annual IS survey will show that no more than 5% of students report that scheduled outages caused "significant interruptions for me". RESULTS No Results |
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GOAL Responses to the annual IS survey will show that no more than 5% of employees report that scheduled outages caused "significant interruptions for me". RESULTS No Results |