Page Comparison

• System Numbers

• • Voicemail              - 4999

  • Auto Attendant     - 4000

• Web Interface

  • You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface

• • navigate to phone.emu.edu

• •  and login using your ROYAL credentials. If you are accessing a shared extension you can log

• • into phone.emu.edu

• •  to obtain credentials OR contact the helpdesk.

• Phone Model Identification

VVX Series	SoundPoint IP Series
Image Added	Image Added

Calling 101

• Place a

• call:

  • Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button

  • When dialing external numbers you do not need to use 9 (though it will still work if you do)

  • • To dial an On Campus extension enter the 4 digit extension

    • To dial Local numbers enter the 7 or 10 digit number

    • To dial Long Distance enter the 10 digit number

    • To dial International numbers enter 011 + <destination country code> + phone number

• Receive a

• call

  • When the phone rings, lift the handset

  • To answer in speakerphone mode press

• • the Speaker button OR Answer soft button.

Call

Parking

• To use the Call Park feature you must request a Call Park Extension from the helpdesk

• To park a call:

  • While a call is in session, Transfer the call to your Call Park Extension

  • To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension

• To retrieve a parked call:

  • Dial *4 + Call Park Extension

• Special Note:  When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension.  This applies even if the call is transferred to a different user in between parks.

Call Pick With Speed Dial Key

• You can pick a call on a speed dial key that you subscribed to presence on

• • Call rings on the other line

  • Press the line key

  • Lift handset

• There is not a way to preview the caller before picking the call

• Call pick with fail if you lift the handset prior to pressing the line key

Connect to Voicemail

• Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone

• Enter PIN number

• If you do not know your PIN visit phone.emu.edu to set your PIN

Connect to Voicemail From Another Phone

• Log into voicemail by dialing 4999 or by pressing Messages button on phone

• Press # at Voicemail Greeting

• Enter your extension

• Enter your PIN

Do Not Disturb

When enabled all incoming calls will go directly to voicemail.  

• For VVX Phones

  • Press the DND soft button to enable.  Press again to disable

• For SoundPoint IP Phones

  • Press the Do Not Disturb Feature Key to enable.  Press again to disable

Forward Phone

You can forward your phone to voicemail so that incoming calls go directly to voicemail

• To enable/

• disable DND see Do Not Disturb section above.

You can forward your phone to any number by using the Web Interface

• Log into

• the phone.emu.edu

• Click on the three bars in the upper left corner

• Click on settings

• Click on Call Forwarding

• Configure forwarding as desired

  • Click the + sign to add a new forwarding rule

  • Check the Active checkbox to enable the forwarding rule

  • Set condition At the same time so that your desk phone will ring in addition to the forwarding number

  • Set condition If no response so that the forwarding rule only applies if your desk phone is not answered

  • In Forward to enter the destination number (10 digit number, no non numeric characters)

  • Timeout is the number of seconds the destination phone will ring

• • • If forwarding rule has a longer duration than the extension ring duration, the caller will go to the destination phone's voicemail on an unanswered call.

• If forwarding to another extension on campus and you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule

  • Set condition If no response

  • In Forward to enter the destination voicemail box. 5 + four digit extension

Message Waiting Indicator (MWI)

• The MWI lamp will illuminate when you have an unheard voicemail

• If you do not wish to use WMI you can disable it and only receive voicemail notifications.  This setting can be configured in the web interface.

  • Log into the 

• • phone.emu.edu

  • Click on the three bars in the upper left corner

  • Click on Settings

  • Click

• • on Personal Attendant

  • Check the box for "Forward and Delete voicemail"

• • Click Save

Missed Calls

• You may see text at the top of your phone screen "1 missed call"

• To view and clear your missed calls simply press

• the down navigation key

• Upon viewing the list of missed calls the message at the top of your screen will go away.

• You can also clear the call list:

  • Press the

• •  More soft key

  • Press the

• •  Clear soft key

  • Select from the list

• • of All, Missed, Received, Placed Calls

  • Press the

• •  Select soft key

Put a Call on Hold

• While on a call press Hold button or soft button (place handset in cradle if desired).

• To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.

• To resume in speakerphone mode place and leave the handset in cradle before resuming.

Speed Dial Keys

• To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password

  • Click on the three bars in the upper left corner

  • Click on Settings

  • Click on Speed Dials

  • Uncheck "Only use Group Speed Dials"

  • Click the plus sign and add a phone number or extension and add a name

  • Change the order of Speed dials by clicking the up and down arrows to the right of column

  • When changes have been made, click "Save and update phone(s)"

  • Go to the phone itself and press the Home key

  • Select Settings, option 1 Basic, option 7 Restart Phone

    • This will make sure that your phone receives the latest speed dial configuration

Speed Dial Keys With Presence

• You can configure your speed dial keys with presence by checking the box "subscribe to presence" when configuring the speed dial.

• You will be able to monitor the status of the other phone

  • Flashing Green - Call ringing

  • Solid Red - Call in session

Transfer a Call

• For VVX Phones

  • Dial the target extension

  • Press Send soft button

  • While on a call press the Transfer soft button

• For SoundPoint IP Phones

  • Press the Blind soft button

  • Dial the target extension

  • Press the Send soft button

  • While on a call press the Trnsfer soft button

• If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.

  • While on a call place the caller on hold by pressing the Hold soft button

  • Press the New Call soft button

  • Enter the target extension and press the Send soft button

  • Press the End Call soft button to end the call

  • Press the Resume soft button to pickup the original caller

  • Initiate the transfer as described above.

Transfer a Call to Voicemail

• For VVX Phones

  • Dial 5 and the target extension

  • Press Send soft button

  • While on a call press the Transfer soft button

• For SoundPoint IP phones

  • Press the Blind soft button

  • Dial 5 and the target extension

  • Press the Send soft button

  • While on a call press the Trnsfer soft button

3 Way Conference

• While on a call, press the More soft button, then the Confrnc soft button

  • Dial the next party to join the call

  • Press the Send soft button and wait for the party to answer

  • Press the More soft button, then the Confrnc soft button

Web Interface

Navigate to phone.emu.edu login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk).  Features in the web interface include: view/delete voicemail, set voicemail PIN, set speed dials on your phone, review call history.  Note that you must logout each time you are finished accessing the site.

Known issues:

• When trying to make a change you might receive the message "Feature not available, Please contact your administrator."

  • Cause: Not having logged out previously when visiting the site

  • Resolution: Click on the three bars, click LOGOUT

  • At the prompt login again

Phone Keys and Hardware

VVX Series

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SoundPount IP Series