Page Comparison

System Numbers

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• While on a call press Hold button or soft button (place handset in cradle if desired).

• To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.

• To resume in speakerphone mode place and leave the handset in cradle before resuming.

Transfer a Call

• For VVX Phones

• While on a call press the Transfer soft button

• Dial the target extension
• Press Send soft button
• For SoundPoint IP Phones
• While on a call press the Trnsfer soft button
• Press the Blind soft button
• Dial the target extension
• Press the Send soft button
• If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
• While on a call place the caller on hold by pressing the Hold soft button
• Press the New Call soft button
• Enter the target extension and press the Send soft button
• Press the End Call soft button to end the call
• Press the Resume soft button to pickup the original caller
• Initiate the transfer as described above.

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• Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone

• Enter PIN number

• If you do not know your PIN visit HelpZone page Voicemail to set your PIN

Connect to Voicemail From Another Phone

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• The MWI lamp will illuminate when you have an unheard voicemail

• If you do not wish to use WMI you can disable it and only receive voicemail notifications.  This setting can be configured in the web interface.
  • Log into the Web Interface
    
  • Click on the three bars in the upper left corner
  • Click on Settings
  • Click on Personal Attendant
  • Check the box for "Forward and Delete voicemail"
  • Click Save

Clear Missed Calls

• You may see text at the top of your phone screen "1 missed call"

• To view and clear your missed calls simply press the down navigation key
• Upon viewing the list of missed calls the message at the top of your screen will go away.
• You can also clear the call list:
  • Press the More soft key
  • Press the Clear soft key
  • Select from the list of All, Missed, Received, Placed Calls
  • Press the Select soft key

Definitions

MWI - Message Waiting Indicator

Transfer - Blind: A blind transfer is when you transfer the caller to another agent without speaking to the new agent first

Transfer - Attended: An attended transfer is when you speak with the new agent before the call is transferred (without the caller hearing)

Phone Keys and Hardware

VVX Series

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