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System Numbers
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While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Transfer a Call
For VVX Phones
While on a call press the Transfer soft button
- Dial the target extension
- Press Send soft button
- For SoundPoint IP Phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
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Log into the Web Interface
Click on the three bars in the upper left corner
Click on settings
Click on Call Forwarding
- Configure forwarding as desired
- Click the + sign to add a new forwarding rule
- Check the Active checkbox to enable the forwarding rule
- Set condition At the same time so that your desk phone will ring in addition to the forwarding number
- Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
- In Forward to enter the destination number
- Timeout is the number of seconds the destination phone will ring
- If you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
- Set condition If no response
- In Forward to enter the destination voicemail box. 5 + four digit extension
Do Not Disturb
When enabled all incoming calls will go directly to voicemail.
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Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone
Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to set your PIN
Connect to Voicemail From Another Phone
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MWI - Message Waiting Indicator
Transfer - Blind: A blind transfer is when you transfer the caller to another agent without speaking to the new agent first
Transfer - Attended: An attended transfer is when you speak with the new agent before the call is transferred (without the caller hearing)
Phone Keys and Hardware
VVX Series
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