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You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into emu.edu/voicemail to obtain credentials OR contact the helpdesk.
Call Parking
To use the Call Park feature you must request a Call Park Extension from the helpdesk
- To park a call:
- While a call is in session Transfer the call to your Call Park Extension
- To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
- To retrieve a parked call:
- Dial *4 + Call Park Extension
- Special Note: When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension. This applies even if the call is transferred in between parks.
Call Pick With Speed Dial Key
You can pick a call on a speed dial key that you subscribed to presence on
Call rings on the other line
Press the line key
Lift handset
There is not a way to preview the caller before picking the call
Call pick with fail if you lift the handset prior to pressing the line key
Connect to Voicemail
Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone
Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to set your PIN
Connect to Voicemail From Another Phone
Log into voicemail by dialing 4999 or by pressing Messages button on phone
Press # at Voicemail Greeting
Enter your extension
Enter your PIN
Place a Call
Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button
When dialing external numbers you do not need to use 9 (though it will still work if you do)
- To dial an On Campus extension enter the 4 digit extension
- To dial Local numbers enter the 7 or 10 digit number
- To dial Long Distance enter the 10 digit number
- To dial International numbers enter 011 + <destination country code> + phone number
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While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Transfer a Call
For VVX Phones
While on a call press the Transfer soft button
- Dial the target extension
- Press Send soft button
- For SoundPoint IP Phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
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You can configure your speed dial keys with presence by checking the box"subscribe to presence" when configuring the speed dial.
You will be able to monitor the status of the other phone
Flashing Green - Call ringing
Solid Red - Call in session
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You can pick a call on a speed dial key that you subscribed to presence on
Call rings on the other line
Press the line key
Lift handset
There is not a way to preview the caller before picking the call
Call pick with fail if you lift the handset prior to pressing the line key
Directed Call Pickup
While another phone is ringing, dial *78 and the ringing extension number. You will be connected to the call when you hear a beep.
Forward Phone
You can forward your phone to voicemail so that incoming calls go directly to voicemail
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While on a call, press the More soft button, then the Confrnc soft button
Log into voicemail by dialing 4999 or by pressing Messages/Voicemail Dial the next party to join the call
Press the Send soft button and wait for the party to answer
Press the More soft button, then the Confrnc soft button
Connect to Voicemail
button
Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to set your PIN
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Log into voicemail by dialing 4999 or by pressing Messages button on phone
Press # at Voicemail Greeting
Enter your extension
Enter your PIN
Message Waiting Indicator (MWI)
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You may see text at the top of your phone screen "1 missed call"
- To view and clear your missed calls simply press the down navigation key
- Upon viewing the list of missed calls the message at the top of your screen will go away.
- You can also clear the call list:
- Press the More soft key
- Press the Clear soft key
- Select from the list of All, Missed, Received, Placed Calls
- Press the Select soft key
Call Parking
To use the Call Park feature you must request a Call Park Extension from the helpdesk
- To park a call:
- While a call is in session Transfer the call to your Call Park Extension
- To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
- To retrieve a parked call:
- Dial *4 + Call Park Extension
- Special Note: When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension. This applies even if the call is transferred in between parks.
Definitions
MWI - Message Waiting Indicator
Transfer - Blind: A blind transfer is when you transfer the caller to another agent without speaking to the new agent first
Transfer - Attended: An attended transfer is when you speak with the new agent before the call is transferred (without the caller hearing)
Phone Keys and Hardware
VVX Series
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