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General Info
- System Numbers
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- Voicemail - 4999
- Auto Attendant - 4000
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SoundPoint IP Series
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- Web Interface
- You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface
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- navigate to phone.emu.edu
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- and login using your ROYAL credentials. If you are accessing a shared extension you can log
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- into emu.edu/voicemail to obtain credentials OR contact the helpdesk.
- into emu.edu/voicemail to obtain credentials OR contact the helpdesk.
- Phone Model Identification
| VVX Series | SoundPoint IP Series |
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Calling 101
Place a call:
Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button
When dialing external numbers you do not need to use 9 (though it will still work if you do)
- To dial an On Campus extension enter the 4 digit extension
- To dial Local numbers enter the 7 or 10 digit number
- To dial Long Distance enter the 10 digit number
- To dial International numbers enter 011 + <destination country code> + phone number
- Receive a call
- When the phone rings, lift the handset
- To answer in speakerphone mode press the Speaker button OR Answer soft button.
Call Parking
To use the Call Park feature you must request a Call Park Extension from the helpdesk
- To park a call:
- While a call is in session Transfer the call to your Call Park Extension
- To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
- To retrieve a parked call:
- Dial *4 + Call Park Extension
- Special Note: When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension. This applies even if the call is transferred in between parks.
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Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone
Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to set your PIN
Connect to Voicemail From Another Phone
Log into voicemail by dialing 4999 or by pressing Messages button on phone
Press # at Voicemail Greeting
Enter your extension
Enter your PIN
Place a Call
Dial the number and lift the handset OR lift the handset, dial the number and press the send soft button
When dialing external numbers you do not need to use 9 (though it will still work if you do)
- To dial an On Campus extension enter the 4 digit extension
- To dial Local numbers enter the 7 or 10 digit number
- To dial Long Distance enter the 10 digit number
- To dial International numbers enter 011 + <destination country code> + phone number
Receive a Call
When the phone rings, lift the handset
To answer in speakerphone mode press the Speaker button OR Answer soft button.
Put a Call on Hold
While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Transfer a Call
For VVX Phones
While on a call press the Transfer soft button
- Dial the target extension
- Press Send soft button
- For SoundPoint IP Phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
Transfer a Call to Voicemail
For VVX Phones
While on a call press the Transfer soft button
- Dial 5 and the target extension
- Press Send soft button
- For SoundPoint IP phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial 5 and the target extension
- Press the Send soft button
Speed Dial Keys
To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password
Click on the three bars in the upper left corner
Click on Settings
Click on Speed Dials
Uncheck "Only use Group Speed Dials"
Click the plus sign and add a phone number or extension and add a name
Change the order of Speed dials by clicking the up and down arrows to the right of column
When changes have been made, click "Save and update phone(s)"
Speed Dial Keys With Presence
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You will be able to monitor the status of the other phone
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Flashing Green - Call ringing
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Do Not Disturb
When enabled all incoming calls will go directly to voicemail.
For VVX Phones
- Press the DND soft button to enable. Press again to disable
- For SoundPoint IP Phones
- Press the Do Not Disturb Feature Key to enable. Press again to disable
Forward Phone
You can forward your phone to voicemail so that incoming calls go directly to voicemail
To enable/
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disable DND see Do Not Disturb
You can forward your phone to any number by using the Web Interface
Log into
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the Web Interface
Click on the three bars in the upper left corner
Click on settings
Click on Call Forwarding
- Configure forwarding as desired
- Click the + sign to add a new forwarding rule
- Check the Active checkbox to enable the forwarding rule
- Set condition At the same time so that your desk phone will ring in addition to the forwarding number
- Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
- In Forward to enter the destination number
- Timeout is the number of seconds the destination phone will ring
- If you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
- Set
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- condition If no response
- In Forward to enter the destination voicemail box. 5 + four digit extension
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Do Not Disturb
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For VVX Phones
- Press the DND soft button to enable. Press again to disable
- For SoundPoint IP Phones
- Press the Do Not Disturb Feature Key to enable. Press again to disable
3 Way Conference
While on a call, press the More soft button, then the Confrnc soft button
Dial the next party to join the call
Press the Send soft button and wait for the party to answer
Press the More soft button, then the Confrnc soft button
Message Waiting Indicator (MWI)
The MWI lamp will illuminate when you have an unheard voicemail
- If you do not wish to use WMI you can disable it and only receive voicemail notifications. This setting can be configured in the web interface.
- Log into the Web Interface
- Click on the three bars in the upper left corner
- Click on Settings
- Click
- Log into the Web Interface
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- on Personal Attendant
- Check the box for "Forward and Delete voicemail"
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- Click Save
Missed Calls
You may see text at the top of your phone screen "1 missed call"
- To view and clear your missed calls simply press
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- the down navigation key
- Upon viewing the list of missed calls the message at the top of your screen will go away.
- You can also clear the call list:
- Press the
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- More soft key
- Press the
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- Clear soft key
- Select from the list
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- of All, Missed, Received, Placed Calls
- Press the
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- Select soft key
Put a Call on Hold
While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.
To resume in speakerphone mode place and leave the handset in cradle before resuming.
Speed Dial Keys
To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password
Click on the three bars in the upper left corner
Click on Settings
Click on Speed Dials
Uncheck "Only use Group Speed Dials"
Click the plus sign and add a phone number or extension and add a name
Change the order of Speed dials by clicking the up and down arrows to the right of column
When changes have been made, click "Save and update phone(s)"
Speed Dial Keys With Presence
You can configure your speed dial keys with presence by checking the box "subscribe to presence" when configuring the speed dial.
You will be able to monitor the status of the other phone
Flashing Green - Call ringing
Solid Red - Call in session
Transfer a Call
For VVX Phones
While on a call press the Transfer soft button
- Dial the target extension
- Press Send soft button
- For SoundPoint IP Phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial the target extension
- Press the Send soft button
- If you wish to speak to the target user before initiating the transfer you can do so by placing the caller on hold and making a second call from your phone.
- While on a call place the caller on hold by pressing the Hold soft button
- Press the New Call soft button
- Enter the target extension and press the Send soft button
- Press the End Call soft button to end the call
- Press the Resume soft button to pickup the original caller
- Initiate the transfer as described above.
Transfer a Call to Voicemail
For VVX Phones
While on a call press the Transfer soft button
- Dial 5 and the target extension
- Press Send soft button
- For SoundPoint IP phones
- While on a call press the Trnsfer soft button
- Press the Blind soft button
- Dial 5 and the target extension
- Press the Send soft button
3 Way Conference
While on a call, press the More soft button, then the Confrnc soft button
Dial the next party to join the call
Press the Send soft button and wait for the party to answer
Press the More soft button, then the Confrnc soft button
Definitions
MWI - Message Waiting Indicator
Transfer - Blind: A blind transfer is when you transfer the caller to another agent without speaking to the new agent first
Transfer - Attended: An attended transfer is when you speak with the new agent before the call is transferred (without the caller hearing)
Phone Keys and Hardware
VVX Series
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