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titleIT Governance

Establish IT governance to assist with developing vision for IT at EMU.

Goals

This objective will be achieved when we have selected a group of faculty, staff, and possibly students who can advise IS leadership on how technology-related decisions and policies can achieve the best outcomes for EMU.

Actual Outcome

Due to Covid, we chose not to pursue progress due to stakeholders lack of time.

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titleMulti-Factor Authentication

Implementing Multi-Factor Authentication will provide more protection to EMU data.

Goals

All services that are authenticated using the EMU login will require not only a password but a second authentication token, such as a one-time code or a biometric factor.

Actual Outcome

Some significant progress has been made. All the hurdles that have prevented progress have been eliminated. However we have slowed our progress to avoid further disruption during Covid.

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titlePersonal Device Security Standards

Personal devices used to access EMU resources need to meet security standards to protect EMU's data.

Goals

This outcome involves more specific language in Information Systems policies and procedures to address the use of personal (not managed by EMU) devices when they are used to access data that belongs to EMU.

Actual Outcome

Due to staffing transitions and Covid, no progress has been made.

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titleAssessment: Quality Helpdesk Service

Goal

95% of work order satisfaction scores will be 4.75 out of 5

Actual Outcome

4.85