Eastern Mennonite University welcomes open communication from students regarding its policies and practices. Student feedback helps administrators determine effectiveness and clarify and improve processes and procedures. If a student has a complaint it should be communicated to the administrator responsible for the area of the complaint. Most complaints can be dealt with through informal communication between the parties.
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This form is directed to the executive assistant advisor to the president, who determines the appropriate person to respond to the stated concerns. A formal written response will occur within five business days of notification of the concern. This response will be copied to the executive assistant to the president per the student complaint policy, detailed in the university handbook.
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If an issue cannot be resolved by the university’s internal processes, students may file a formal complaint with the State Council of Higher Education for Virginia (SCHEV) at https://www.schev.edu/index/students-and-parents/resources/student-complaints.
Approved by President’s Cabinet May 21, 2003
Revised March 12, 2007
Revised February 11, 2009
Updated March 2021
Updated July 2018