A campus wide service is slowed or stopped.
A campus wide teaching/business process is stopped.
A critical service is stopped in a localized area or an individual.
An incident preventing teaching/business processes from happening in a localized area or for an individual.
Hardware failure
Classroom technology issues
Localized network connectivity issue
A campus wide event, but a work around is available.
A localized service is slowed significantly.
Password reset
No dial tone
Workstation locking up
Space increase
A localized or individual incident, but a work around is available.
A service has been significantly slowed for an individual.
Routine service requests
Print service interruptions
File restorations
New network accounts
Software questions
Consulting
Service requests for a specific date
Hardware upgrades
Software installation
Office moves
Computer upgrade
Event support
Equipment setups
Training
FrontRush
Google Suite
Jenzabar
Libcal
Maxient
Medicat
Navigate
Panopto
Qualtrics
Rave
SafeColleges
Salesforce
SPOL
Teamwork
Turnitin
Zoom