The Helpdesk is located on the lower level of Hartzler Library:
You can contact the Helpdesk several ways:
Starting Fall 2020, Helpdesk will be open for service by appointment only 9-12 and 1-4 Monday-Friday.
Request a Helpdesk Appointment
SLAs document an expected level of support provided by Helpdesk.
Helpdesk staff have limited time resources, we are not able to assist with personal devices.
We utilize Splashtop SOS for Remote Support.
During regular business hours, report computer related emergencies or outages to the Helpdesk.
Outside normal Helpdesk hours: IS technicians are available for incidents of extreme emergency. If you believe the problem you are encountering warrants bringing a technician on campus (from as much as 15 miles away) you may call the IS emergency number (on campus 4541, off campus 540-432-4541). You will be prompted to leave a voicemail and a text message will be sent to a member of Information Systems who will decide what type of emergency assistance is needed.
Service CategoryIT Support Resources Service NameHelpdesk AudienceFaculty, Staff, Students, Affiliates, Retirees, Guests Service CostThere is no charge for this service Managing TeamUser Services ApplicationsJira Service Desk, Confluence |