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Table of Contents

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System Numbers
- Voicemail - 4999
- Auto Attendant - 4000
Web Interface
- You can use the web interface to configure call forwarding, assign speed dials, set your voicemail PIN, and much more! To access the web interface navigate to phone.emu.edu and login using your ROYAL credentials. If you are accessing a shared extension you can log into phone.emu.edu/voicemail to obtain credentials OR contact the helpdesk.
Phone Model Identification

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To use the Call Park feature you must request a Call Park Extension from the helpdesk
To park a call:
- While a call is in session, Transfer the call to your Call Park Extension
- To monitor the presence of your Call Park, configure a Speed Dial Key with Presence with your Call Park Extension
To retrieve a parked call:
- Dial *4 + Call Park Extension
Special Note: When un-parking a call and then re-parking it, the call must be parked in the same Call Park Extension. This applies even if the call is transferred to a different user in between parks.

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Log into voicemail by dialing 4999 or by pressing Messages/Voicemail button on phone

Enter PIN number
If you do not know your PIN visit HelpZone page Voicemail to phone.emu.edu to set your PIN

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You can forward your phone to voicemail so that incoming calls go directly to voicemail

You can forward your phone to any number by using the Web Interface

Click the + sign to add a new forwarding rule
Check the Active checkbox to enable the forwarding rule
Set condition At the same time so that your desk phone will ring in addition to the forwarding number
Set condition If no response so that the forwarding rule only applies if your desk phone is not answered
In Forward to enter the destination number
Timeout is the number of seconds the destination phone will ring

If you wish that the caller reach the destination extension's voicemail, you will need to add a second call forwarding rule
- Set condition If no response
- In Forward to enter the destination voicemail box. 5 + four digit extension

You may see text at the top of your phone screen "1 missed call"
To view and clear your missed calls simply press the down navigation key
Upon viewing the list of missed calls the message at the top of your screen will go away.
You can also clear the call list:
- Press the More soft key
- Press the Clear soft key
- Select from the list of All, Missed, Received, Placed Calls
- Press the Select soft key

While on a call press Hold button or soft button (place handset in cradle if desired).
To retrieve call, lift the handset (if necessary) and press the flashing line button OR Resume soft button.

To resume in speakerphone mode place and leave the handset in cradle before resuming.

To configure a line key for speed dial, log into phone.emu.edu with your ROYAL username and password

Click on the three bars in the upper left corner
Click on Settings
Click on Speed Dials
Uncheck "Only use Group Speed Dials"
Click the plus sign and add a phone number or extension and add a name
Change the order of Speed dials by clicking the up and down arrows to the right of column
When changes have been made, click "Save and update phone(s)"

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