Voicemail number - 540-432-4999

Setting up voicemail

• Use a web browser to set your voicemail PIN

•  

  • Navigate to phone.emu.edu and login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk)

  • Navigate to: Menu (three bars icon) > Settings > User Settings > Voicemail PIN

  • Enter your new Voicemail PIN

  • Scroll down to the bottom and click “Save”
    
    

• On a phone dial the voicemail system number (see initial paragraph for the number)

  • Enter the VM PIN that you set in step 2 and enter #

  • Press 5 - Voicemail options

    • Press 1 - Record greetings

      • Press 1 - Record standard greeting

        • Press 2 - Record name

For a complete voicemail menu structure see:

Uniteme voicemail menu diagram

Accessing your voicemail

1. Accessing your voicemail from a phone

   1. To access your voicemail from on campus:

      1. Dial the voicemail extension (see initial paragraph for the number)

      2. Enter your voicemail PIN

      3. Enter 1 to listen to new messages (see above for a complete menu structure)

   2. To access your voicemail from off campus:

      1. Dial the full voicemail number (see initial paragraph for the number)

      2. Enter your extension and press #

      3. Enter your voicemail PIN and press #

      4. Enter 1 to listen to new messages (see above for a complete menu structure)

2. Accessing your voicemail from a computer

   1. Email

      1. An email notification will be sent by default.  To configure email notifications:

         1. Log into phone.emu.edu

         2. Navigate to: Menu (three bars icon) > Settings > User Settings

         3. Under the "Voicemail" section you can

            1. Configure the email address

            2. Choose whether or not to attach an audio file

            3. Choose a second, "alternate" email address (and choose to include an attached audio file)

   2. Web interface

      1. Log into phone.emu.edu

      2. Navigate to: Menu (three bars icon) > Voicemails

Voicemail Retention:

1. Voicemail recordings in the trash folder are retained for 5 days

2. Voicemail recordings in all other folders are retained for 130 days.

Using alternate greetings:

1. Record the message

   1. From the Main Menu press 5 for Voicemail Options

   2. Press 1 - record a message

   3. Select which greeting you would like to record

      1. Press 2 for an "Out of office" greeting

      2. Press 3 for an "Extended absence" greeting

   4. record the greeting

      1. Press 1 to playback the greeting

      2. Press 2 to accept the greeting

      3. Press 3 to delete and re-record

      4. Press * to cancel

2. Choose the greeting

   1. From the Main Menu press 5 for Voicemail Options

   2. Press 3 to select a greeting

      1. Press 2 to choose the Standard greeting

      2. Press 3 to choose the Out of Office greeting

      3. Press 4 to choose the Extended absence greeting

      4. Press * to cancel

Transfer a call directly to a voicemail box

• Transfer the call as you normally do with the number 5 prepended to the extension (eg. 54357)

Uniteme web interface bugs/known issues

The web interface in Uniteme offers many great features.  While we are excited to offer these to campus, we want to note that the interface has a few bugs.  The underlying log for setting your voicemail PIN is stable so we have offered access to the interface for this purpose.

• Open phone.emu.edu in new tab

  • Symptom - if you open phone.emu.edu in a new tab you may see the message "Feature unavailable please contact your administrator."

  • Resolution - Click on the three bars, Logout. Then log back in.