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• Notification - Approve the login when prompted on your smartphone.
• Mobile App Verification Code - Open your Authenticator app and enter the verification code displayed.

Frequently Asked Questions

Why is EMU requiring faculty and staff to enable Multi-factor Authentication?

To protect EMU accounts and information secure. Your EMU account has access to your personal information, the loss of which could result in identity theft. Additionally some faculty and staff have access to confidential information about faculty, staff and students. Protecting this information is very important. 

What do I need to do if I get a new phone?

If you rely on your mobile phone for the Microsoft Authenticator app, it is important that you configure MFA on your new phone prior to wiping or disposing of your old phone, otherwise you will be locked out of your account. To configure MFA on your new phone, go to password.emu.edu and click on the Faculty and Staff: Set up the Authenticator App link at the bottom left of the page. Click on the "Set up Authenticator app" button to add your new phone, then you can go back and delete your old phone once you are done. If you no longer have access to your Microsoft Authenticator app, contact the helpdesk at helpdesk@emu.edu for support.

I don't have a cell phone. How do I setup Multi-factor Authentication?

If you do not have a mobile phone that supports the installation and operation of the Microsoft Authenticator app, EMU will provide a physical device the size of a credit card that provides one-time passcodes that you can use for MFA. It is your responsibility to inquire with the Helpdesk about getting one of these devices if you do not have a phone to use with the Microsoft Authenticator app.