When setting up MFA..
| Expand |
|---|
| title | I don't have a smartphone. |
|---|
|
Complete this form to request an MFA code generator. The generator card will be configured specifically for your account and can be picked up at the Helpdesk. Faculty and Staff can use their office phone as an MFA authentication method. |
| Expand |
|---|
| title | I don't remember if I |
|---|
|
...
|
Go to myaccount.microsoft.com. If you have not setup it up, you will be guided through the setup process. |
| Expand |
|---|
| title | I deleted the Microsoft Authenticator App. |
|---|
|
Follow these instructions to set up the Authenticator app again. If you are still having trouble, complete this form to request assistance. |
| Expand |
|---|
| title | On my Android phone, the Microsoft Authenticator app asks for a passcode |
|---|
|
Enter the passcode for your phone. |
If you have already setup MFA:
| Expand |
|---|
| title | I don't have access to the device |
|---|
|
...
I didn't receive a text or email to setup my account.
...
If you have a new device, follow these instructions to set up the Authenticator app on your new device. If you are still having trouble, complete this form to request assistance. |
| Expand |
|---|
| title | I have a new smartphone. |
|---|
|
Follow these instructions to set up the Authenticator app on your new phone. If you are still having trouble, complete this form to request assistance. |
