Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

When setting up MFA..

Expand
titleI don't have a smartphone.

Complete this form to request an MFA code generator. The generator card will be configured specifically for your account and can be picked up at the Helpdesk. Faculty and Staff can use their office phone as an MFA authentication method.

Expand
titleI don't remember if I setup set up MFA

Go to myaccount.microsoft.com. If you have not setup it up, you will be guided through the setup process. 

Expand
titleComplete this form to I deleted the Microsoft Authenticator App.

Follow these instructions to set up the Authenticator app again. If you are still having trouble, complete this form to request assistance.

I deleted
Expand
titleOn my Android phone, the Microsoft Authenticator app asks for a passcode

Enter the passcode for your phone.

If you have already setup MFA:

Expand
titleI don't have access to the device

...

connected to MFA.

If you have a new device, follow these instructions to set up the Authenticator app on your new device. If you are still having trouble, complete this form to request assistance.

Expand
titleI

...

have a new smartphone.

Follow these instructions to set up the Authenticator app on your new phone. If you are still having trouble, complete this form to request assistance.