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Install the VPN Client

- WindowsFortiClientSetup_6.0.9.0277_x64
  • .
exe
  • Once download has completed install the FortiClient Client.
Make sure the "Secure Remote Access" box is checked when installing.
  • If you get a message that reads "Windows protected your PC", click "More info", and then "Run anyway"

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  • Open FortiClient and click on "Remote Access" from the menu to the left.

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  • Click on "
Configure VPN" link to the right.
  • Enter the following information to configure the VPN settings
    • Enter your EMU username and password and click “Connect”.
    • SAML Login" and authenticate with your EMU email address and password.
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    Accessing files over VPN

    EMU-owned computers running Windows may remember your network drives from a previous connection after connecting to the VPN.  If you are missing network drives, follow the instructions below to map them. Accessing network drives from a non-EMU owned computer will also require the following steps:

    1. Download the Windows drive mapping script.
    2. Double click the script to run it.
    3. Enter your Royal username and password, click "ok". When  the password prompt disappears your network drives will be available
    .

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    Troubleshooting

    If you cannot connect to the VPN there are several things you can check.

    • If the Zero Trust Telemetry tab looks like the image below then enter forticlient-ems.emu.edu in to the box that says "IP Address" and then click the Connect button.  Wait for the page to update before trying to connect to the VPN.

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    • If the Forticlient VPN has a red shield icon then you need to update the VPN using the "Install the VPN Client" instructions on this page.


    • If you are entering a username and password in a box to connect then there are two potential issues:
      • Your computer is not connected to the the VPN server on the Zero Trust Telemetry tab.
      • You need to update your version of the VPN client