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If you have forgotten your password:
Select "Recover my account".
![](https://emuhelpdesk.atlassian.net/wiki/download/thumbnails/4432265207/Screen%20Shot%202021-07-28%20at%2010.46.55%20AM.png?version=2&modificationDate=1627469374583&cacheVersion=1&api=v2&width=600&height=520)
Enter your EMU email address
![](https://emuhelpdesk.atlassian.net/wiki/download/thumbnails/4432265207/Screen%20Shot%202021-07-28%20at%2010.50.43%20AM.png?version=1&modificationDate=1627469474498&cacheVersion=1&api=v2&width=600&height=565)
Choose the method you would like to use for verification. You will see part of the phone number or email address that will be used.
![](https://emuhelpdesk.atlassian.net/wiki/download/thumbnails/4432265207/Screen%20Shot%202021-07-28%20at%2010.52.11%20AM.png?version=1&modificationDate=1627469595378&cacheVersion=1&api=v2&width=600&height=565)
Use the information from the text, email or phone call to complete the verification process
![](https://emuhelpdesk.atlassian.net/wiki/download/thumbnails/4432265207/Screen%20Shot%202021-07-28%20at%2010.58.09%20AM.png?version=1&modificationDate=1627469908117&cacheVersion=1&api=v2&width=600&height=565)
Setup a new password
![](https://emuhelpdesk.atlassian.net/wiki/download/thumbnails/4432265207/Screen%20Shot%202021-07-28%20at%2010.58.54%20AM.png?version=1&modificationDate=1627470083579&cacheVersion=1&api=v2&width=600&height=565)
Done!