Metrics
Staffing
13.5 Full Time Employees
12 Student Employees
Network Accounts Supported
Faculty, Staff, Temp, Work Study, Grad Assistants: 1092
Students & Recent Graduates: 2905
Retirees: 103
Guests: 303
Affiliates: 124
Alumni: 10161
Helpdesk
Incidents Created: 7049
Incidents Resolved: 7075
Emails Received: 7873
ID Cards Printed: 1126
Printing
Pages Printed: 2,119,414
Pages Per Day: 5,806
Trees Consumed: 172.60
CO2 Produced: 18,267.2kg
49 Ricoh Multi-Function Devices
120 Printers
Internet Traffic
5.9 Terabytes sent to internet
42 Terabytes received from internet
Hardware
Windows
441 Desktops
229 Desktops in classrooms and labs
179 Laptops
Total of 849 Windows computers owned by EMU
Mac
56 Desktops in classrooms and labs
84 Desktops
64 Laptops
Total of 204 Mac computers owned by EMU
Chrome Devices
20 Chromebooks for classroom use
85 Chrome Devices
Total of 105 Chrome devices owned by EMU
Telecom & Network
424 Telephones
500 Extensions
500 Voicemail boxes
20 Fax machines
116 Network switches
100 Physical & virtual servers
56 Uninterruptible Power Supplies (UPS)
• 519 Wireless Access Points (WAP)
Misc Equipment
150 iPads
100 Projectors
8 Digital signs
810 Monitors
Classroom Technology
75 Classrooms with technology
8 Zoom Conference Rooms
1 Zoom Classroom
23 Classrooms with webcam
Application Development Metrics
Mailroom Application
13,183 items received from carriers
13,181 items delivered from MailRoom to people
Fitness Center Application
24,933 scanned ID cards
6,085 scans by members
2,146 scans by faculty & staff
16,702 scans from students
IS Device Registration
323 Devices registered
169 Gaming devices
92 TV/Streaming device
16 Smart speaker
46 Other
Services
Information Systems provides the EMU community with the technology services, tools and support they need to get their work done. We provide a single point of contact for support at the Helpdesk.
The shift to digitally focused business needs and customer expectations increases demand on IT organizations. IS strives to provide sufficient and appropriate support to the University. This has been challenging with the reduction in resources. Nonetheless, we continue to focus on future efforts that drive outcomes that are tied to the University's strategic plan.
IS Teams
The IS department is organized into four teams that manage specific services.
Application DevelopmentAppDev is responsible for Custom Applications Moodle Infrastructure myEMU Webserver | Network SystemsNetSys is responsible for Data Storage & Backups G-Suite Security Servers Telecommunications Wired & Wireless Networks | Student Information SystemsSIS is responsible for Infomaker J1 SSRS Third Party Integrations PowerFAIDs | User ServicesUser Services is responsible for Helpdesk Audio Visual Event Support Classroom Technology Computer Labs Desktop Support Software Printing Loaner Equipment User Support |
Highlights
Application DevelopmentWellness Challenge App IOT device registration Moodle Upgrade Guest Wireless Self-Registration | Network SystemsImproved account lifecycle process Completion of VOIP deployment to end users New Network Firewall Refreshed VMWare and storage infrastructure | Student Information SystemsCollaborated with Undergraduate Admissions to select a CRM Switched from Jenzabar EX to J1 | User ServicesImplement outsourced AV services AV improvements to Lehman Auditorium Branding of classroom podiums Upgrade PaperCut New collaborative space in the Library Renovations of Helpdesk space Everyone attended a professional conference New Engineering lab Implemented Tuesday Trainings in conjunction with Marketing |
Strategic Goals
Implement voice over internet protocol (VoIP)
The current telephone PBX system is over 20 years old. By implementing a VoIP system, we will use our current fiber infrastructure to provide telephone service.
Goals
All users have VoIP phones on their desks.
Wall phones and similar devices are connected to VoIP infrastructure instead of the PBX.
Actual Outcome
All desk phones are migrated to VoIP, despite budget cuts that initially would have rendered this impossible. Wall phones and other devices are not yet completed, but the conversion is well under way and we anticipate completion within a few months.
Improve Account Lifecycle
The account lifecycle for employees and students has been complicated and individualized for various groups. It needs to be standardized and based on data. There needs to be a clear reason when an employee receives an account and when it is deactivated.
Goals
Off-boarding of faculty will be data-driven and require less manual intervention.
Actual Outcome
This has been achieved through the concept of a "Faculty Account Disable Date" which has proven successful.
Improve AV service delivery and spaces
Due to staffing cutbacks, we need to rethink how we provide AV services to EMU. Also spaces where large events are held need to be improved.
Goals
Establish a contract with an AV independent contractor.
Improve Lehman Auditorium soundbooth.
Improve Martin Chapel soundbooth.
Outsource commencement AV.
Actual Outcome
A contract was signed with an AV independent contractor to provide AV event support. This relationship has worked out well. It will continue for 2019-20.
Some improvements were made to the Lehman Auditorium soundbooth. There remain more things to improve.
Improvements to Martin Chapel were put on hold until the organ is removed and a soundbooth can be built.
AV for commencement was outsourced and it was very successful. We even had them setup 4 large screens so people could watch the live stream in the tent.
Improve onboarding for guests and entertainment systems
The current system for guest and entertainment systems connecting to the network is not user friendly. The Helpdesk fields a lot of questions related to this issue.
Goals
Campus guests will be able to self-register for network access.
We will have a way to connect devices that do not support enterprise authentication used on EMU wireless.
Actual Outcome
We developed a web application integrated with our wireless authentication server and text message notification service to implement a guest registration system.
We created a new wireless SSID and web-based device registration to accommodate game consoles, TVs and other such devices.
Renovation of Helpdesk space and branding
The Helpdesk suite should be a welcoming and inviting place where all persons feel comfortable coming for technology help.
Goals
Cover the purple and pink cubicle wall with a branded banner.
Create an accent wall with the work Help in different languages.
Actual Outcome
The banner to cover the cubicle walls is still in the works.
We created a blue accent wall that is visible when walking into the Helpdesk. It has stickers with Help in different languages.
Upgrade firewall
The current firewall has insufficient throughput and up to date security technology.
Goals
The old network firewall, a critical security component, is limited in its ability to detect threats that modern firewalls are able to. A new firewall should be installed which can detect new threats based on frequent updates to a database of threat identifying characteristics.
Actual Outcome
The firewall was successfully upgraded.
Upgrade VM hardware
The current VM hardware was no longer supported and the storage throughput was insufficient.
Goals
The hardware supporting virtual servers and storage is aging and no longer supported by the manufacturer. New hardware is needed, and the storage hardware needs to address deficiencies in speed, which causes problems for end users.
Actual Outcome
The compute and storage hardware was upgraded and the user issues were resolved by the nearly tenfold increase in data throughput.