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Voicemail number - 540-432-4999
Setting up voicemail
- Use a web browser to set your voicemail PIN
Navigate to phone.emu.edu and login using your ROYAL credentials (if you are setting up a shared extension please contact the helpdesk)
Navigate to: Menu (three bars icon) > Settings > User Settings > Voicemail PIN
Enter your new Voicemail PIN
Scroll down to the bottom and click “Save”
- On a phone dial the voicemail system number (see initial paragraph for the number)
- Enter the VM PIN that you set in step 2 and enter #
- Press 5 - Voicemail options
Press 1 - Record greetings
Press 1 - Record standard greeting
Press 2 - Record name
For a complete voicemail menu structure see:
Uniteme voicemail menu diagram
Accessing your voicemail
- Accessing your voicemail from a phone
- To access your voicemail from on campus:
- Dial the voicemail extension (see initial paragraph for the number)
- Enter your voicemail PIN
- Enter 1 to listen to new messages (see above for a complete menu structure)
- To access your voicemail from off campus:
- Dial the full voicemail number (see initial paragraph for the number)
- Enter your extension and press #
- Enter your voicemail PIN and press #
- Enter 1 to listen to new messages (see above for a complete menu structure)
- Accessing your voicemail from a computer
- An email notification will be sent by default. To configure email notifications:
- Log into phone.emu.edu
- Navigate to: Menu (three bars icon) > Settings > User Settings
- Under the "Voicemail" section you can
- Configure the email address
- Choose whether or not to attach an audio file
- Choose a second, "alternate" email address (and choose to include an attached audio file)
- Web interface
- Log into phone.emu.edu
- Navigate to: Menu (three bars icon) > Voicemails
Voicemail Retention:
- Voicemail recordings in the trash folder are retained for 5 days
- Voicemail recordings in all other folders are retained for 130 days.
Using alternate greetings:
- Record the message
- From the Main Menu press 5 for Voicemail Options
- Press 1 - record a message
- Select which greeting you would like to record
- Press 2 for an "Out of office" greeting
- Press 3 for an "Extended absence" greeting
- record the greeting
- Press 1 to playback the greeting
- Press 2 to accept the greeting
- Press 3 to delete and re-record
- Press * to cancel
- Choose the greeting
- From the Main Menu press 5 for Voicemail Options
- Press 3 to select a greeting
- Press 2 to choose the Standard greeting
- Press 3 to choose the Out of Office greeting
- Press 4 to choose the Extended absence greeting
- Press * to cancel
Transfer a call directly to a voicemail box
- Transfer the call as you normally do with the number 5 prepended to the extension (eg. 54357)
Uniteme web interface bugs/known issues
The web interface in Uniteme offers many great features. While we are excited to offer these to campus, we want to note that the interface has a few bugs. The underlying log for setting your voicemail PIN is stable so we have offered access to the interface for this purpose.
- Open phone.emu.edu in new tab
- Symptom - if you open phone.emu.edu in a new tab you may see the message "Feature unavailable please contact your administrator."
- Resolution - Click on the three bars, Logout. Then log back in.
Service Attributes
Service Category |
---|
Communication & Collaboration |
Service Name |
Voicemail |
Service Description |
EMU Voicemail is provided to faculty & staff who have a telephone. |
Audience |
Faculty, Staff |
Service Cost |
There is a $10/month charge for each extension. |
Managing Team |
Network Systems |
Applications |
Uniteme, phone.emu.edu |