VPN Fortinet for Mac

Owned by Jenni Piper
Last updated: Sept 13, 2022 by Jordan Leaman (Deactivated)

Installing the client

Download the VPN client here: Forticlient for Mac

Install the client by clicking on the downloaded file. Installing will require a reboot.

Double click on the install.mpkg icon



The client will need to have full disk access. Click on Open Security & Privacy Settings

Check the fox by fmon2



You will be prompted to reboot.

Configure the client ( off-campus only)

Open FortiClient by clicking on the shield icon in the top right corner of the menu bar.

Select Open Forticlient Console

Click on Remote Access in the left column.



Click on SAML Login

Authenticate with your EMU email address and Royal Password. You will be prompted for multi-factor authentication.

Accessing files over VPN (after you have installed the client)

EMU-owned computers running Mac OS X should have shortcuts on the desktop. If they are not available or you are using a non-EMU owned computer use the following instructions:

  1.  

    1. Download the mapping scripts here: EMU Network Drives_Mac OSX.zip

    2. Double click the downloaded zip file to extract the scripts.

    3. On the latest Mac OSX operating systems apple doesn't allow these scripts to run as they are from an unidentified developer. If you get a warning like

      “() Drive” can’t be opened because it is from an unidentified developer" or "The file is damaged" complete steps i - iv.

      1. Open the Terminal Application.

      2. The the following command and hit enter: sudo spctl --master-disable

      3. Enter your computer admin password and hit enter (note: your password characters will be invisible)

      4. Now Proceed to step d but open all of them. Once each has been opened once, use terminal again to run this command: sudo spctl --master-enable. Your computer will now be ok with running the drive mapping scripts.

    4. Double click the script corresponding to the drive you want to access:

      1. Home (P)

      2. Department (G) - will list all departmental drives you have access to.

      3. Shared FacStaff (Z)

      4. Classdata (V)

    5. Enter your Royal username and password if prompted

Troubleshooting

If you cannot connect to the VPN there are several things you can check.

  • If the Zero Trust Telemetry tab looks like the image below then enter forticlient-ems.emu.edu in to the box that says "IP Address" and then click the Connect button.  Wait for the page to update before trying to connect to the VPN.

 

  • If the Forticlient VPN has a red shield icon then you need to update the VPN using the "Install the VPN Client" instructions on this page.

 

  • If you are entering a username and password in a box to connect then there are two potential issues:

    • Your computer is not connected to the the VPN server on the Zero Trust Telemetry tab.

    • You need to update your version of the VPN client