Fax

Fax System

We are utilizing a new cloud-based fax service known as eFax Corporate. Please contact the helpdesk for more information on how to use this service.

Access to Faxing

In order to fax, you need access to your department's fax account. You can request access to your department's Shared Mailbox and account login information from the person who manages your fax account. Click here for the eFax Corporate signin page.

Receiving a Fax

• Inbound faxes will be delivered to your fax account’s shared mailbox. Check your shared mailbox to view faxes sent to your fax number.

• Access a shared mailbox:

  • In Gmail click on the EMU logo (beside your picture or initial) and you will see the shared mailbox in the list

• Accessing the fax

  • When you receive a fax message, it arrives in your email inbox as an attachment as a PDF, TIFF or EFX file. Most email programs allow you to simply click (or double-click) on the attachment for the file to open in the program it was created. For PDF, you will need Acrobat Reader®. For TIFF or EFX, you will need eFax Messenger or a third party multi-page TIFF Viewer for TIFF or pdf files.

Sending a Fax

There are several ways to send a fax. Please note that your send service on your eFax account must be enabled to send a fax. Please consult your organization's eFax Corporate administrator if you are unsure if you have send access.

When sending faxes, the full fax number including country code must be used. For all faxes sent to a United States number, the "1" must be used in conjunction with the area code.

• Sending a fax through your email

  • Compose the cover letter in the body of your email

  • Send the email to faxnumber@eFaxsend.com.

    • Within the USA - To send a fax to (312) 555-1212, you would use 13125551212@eFaxsend.com. Do not include any local or international dialing codes (e.g., 0, 011, 001)

    • International - To send a fax to a UK number, such as +44 207 555 1212, you would use 442075551212@eFaxsend.com.
      If you would like to include a file, attach that file to the email. Make sure the file is one we can accept. You may attach up to 4 attachments as long as the total message size does not exceed 6MB.

• Sending a fax from the web page

  • Log on to your account at the eFax Corporate Home page.

  • Click on the "Send a Fax" button at the top of the page

  • Fill in the recipient information, cover page text, and attach any files you want to include (up to a maximum of 5 files)

  • Click "Send Fax"

• Sending a fax using our software (using the "Send with Email" option)

  • Open the document you want to send in the application it was created

  • Go to "File" and then "Print"

  • Select "Send with eFax Messenger" or "Send with eFax Messenger Plus" as the printer and click "OK"

  • When the "eFax Messenger - Document Delivery" window appears, select the "Fax" tab, enter in the information about the recipient and click "Send Fax"

  • A new email will appear. Click "Send" on your email to send the fax

SHORT CUT: If the "eFax Send" (or "eFax Send") button appears on the top menu bar in your document's application, you can click it to simplify steps 1-3.

Downloading eFax Messenger (Windows Only)

Please contact the Helpdesk to have this installed.

Fax Legacy System

**Please use the fax instructions found above, these instructions and processes are no longer supported.

Access to Faxing

In order to fax you need access to your department's fax number.  You can request access to your department's Shared Mailbox from the person who manages your fax number.

Receiving a fax

• Inbound faxes will be delivered to your fax line's shared mailbox.  Check your shared mailbox to view faxes sent to your fax number.

• Access a shared mailbox:

  • In Gmail click on the EMU logo (beside your picture or initial) and you will see the shared mailbox in the list

Sending a fax - Attach PDF

• Complete Setting up Windows Fax and Scan

• Windows Fax and Scan > New Fax

  • To: Enter the 10 digit phone number (Note: Please use numbers only)

  • Cover Page: Select cover page created in Creating a cover page

  • Attach file: Click on the paperclip and locate your PDF file

Sending a fax - Printing

• Complete Setting up Windows Fax and Scan

• Print your document to the printer Fax on fax.royals.emu.edu (also referenced as \\fax.royals.emu.edu\fax)

• Windows Fax and Scan will open with your document automatically attached

  • To: Enter phone number

  • Cover Page: Select cover page created in Creating a cover page

  • Attach file: Click on the paperclip and locate your PDF file

Setting up Windows Fax and Scan

• Click on Start, navigate to the Windows Accessories folder and choose Windows Fax and Scan

• Click Tools > Fax Accounts > Add > Connect to a fax server on my network

  • Enter: \\fax.royals.emu.edu

  • Click next

  • Click Done

• Control Panel > Phone and Modem

  • Country: United States

  • Area Code: 540

Creating a cover page

• Add User Information: Windows Fax and Scan > Tools > Sender Information

  • Full Name: Enter your name or your department's name

  • Fax Number: Enter your Fax Number

• Create Cover page 

  • Windows Fax and Scan > Tools > Cover pages... > New:

    • Insert > Sender > Name

    • Insert > Sender > Fax number

    • Customize as desired

    • Save and close out of the cover page window