Support Annex - Information Technology

Owned by Wayne Martin
Apr 18, 2022
2 min read

Support Annex – Information Technology

________________________________________________

 

Coordinating Agency

 

City of Harrisonburg

Department of Information Technology and Information Management System

 

Rockingham County

Department of Technology

 

Cooperating Agencies

 

All

 

Introduction

 

Purpose:

 

This annex describes the framework through which the City of Harrisonburg and Rockingham County Information Technology departments coordinate with other agencies, to prepare for, respond to, and recover from emergencies or disasters. It ensures policymakers and responders at all levels receive coordinated, consistent, accurate, and timely technical information, analysis, advice, and technology support.

 

Scope:

 

The annex:

 

Outlines roles and responsibilities for pre-incident and post-incident technology support;

 

Outlines a structure for coordination of technological support and response to incidents; and

 

Outlines a process to provide technical recommendations.

 

Policies:

 

The underlying principles in coordinating technical support are as follows:

 

Planning employs the most effective means to deliver technical support, including the use of resources from the private sector and nongovernmental organizations, and resources owned or operated by the City of Harrisonburg and Rockingham County;

 

Planning recognizes the City of Harrisonburg and Rockingham County and state policies and plans used to deliver and receive technical support.

 

Concept of Operations

 

General:

 

The City of Harrisonburg and Rockingham County Information and Technology departments are responsible for technical support and coordinate with other appropriate departments and agencies in response to an actual or potential emergency.

 

Organization:

 

The City of Harrisonburg and Rockingham County Information and Technology departments provide the core coordination for technical support capability. The City of Harrisonburg and Rockingham County IT departments work with local and state government, private sector, and nongovernmental organizations that are capable of providing technical information, analysis and advice, and state-of-the-art technology support.

 

Technology resource identification and standard operating procedures for accessing these resources will be developed using standard protocols. Mission assignments for technical needs are coordinated through ESF #5 – Emergency Management and passed on to the cooperating agencies for support.

 

Responsibilities:

 

Orchestrating technical support to the locality.

 

Providing short-notice subject matter expert assessment and consultation services.

 

Coordinating technical operational priorities and activities with other departments and agencies.

 

Providing liaison to the Harrisonburg/Rockingham County EOC.

 

In coordination with responsible agencies and when deemed appropriate, deploying emerging technologies; and

 

Executing contracts and procuring technical support services consistent with the City/County policies